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总之假如这时她们恰好能从她们的Shopify店面的一个网页找出标准答案的话,所以买回整体而言将会大大降低,这个即是FAQ(Frequently Asked Questions)-示例网页。同时我也坚信答疑顾客难题的最有效的方法即是让她们自己加速找出标准答案。


所以结构设计Shopify店面的FAQ网页时要考量短萼呢? 又该怎样一点一点来结构设计?有没有FAQ网页模版附注?我想这篇该文会给你一些思路和标准答案。






第1步:登入Shopify前台依序点选online store- Pages-Add page

第2步:核对标题FAQ,内容板块通常主要包括Products, Payments,Orders,Shipping&Tracking,Returns&Refunds 之类(如下图右图,仅附注),核对完后点选‘Save’留存。

第3步:加进FAQ到店面导航系统栏或Footer。 依序点选Online store- Navigation-Footer menu/Main menu 后Add menu item点选留存即可,FAQ网页就会暂时在店面的顶端导航系统栏或是底部footer了。


2.透过Shopify app加进FAQ网页

关于结构设计Shopify FAQ网页的应用程序许多,主要包括订阅的和完全免费的。


Ez FAQ-月)

FAQ by POWr- (完全免费计划比较废人,订阅的最低4.49USD/月)

FAQ ‑ Simple FAQ & Accordions-月)

完全免费FAQ APP:

Frequently Asked Questions-

Help Center-

目前我主要在用Help center这款完全免费的 app,安装增设都非常简单,只需要增加相应的Products,Orders,Shipping等板块及相应的难题标准答案即可,同时该应用还提供搜索框,Contact form板块,基本已经满足她们的要求了。下面是使用Help center的一家Shopify店面的FAQ介面附注:








1.Do you ship worldwide?

Yes, we ship worldwide and free shipping if your order amount is more than 50 USD.

2. Where you ship goods from ?

Normally we ship the goods from China. meanwhile we have also warehouse in California. It depends on the situation of warehouse.

3.What is the shipping cost ?

We offer free shipping to USA, UK, Spain, France, Australia,Russia. besides, free shipping will be provided if your order amount is more than 80 USD if you are from other countries.

4. What is the shipping time ?

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-Packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

5. How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.

Payment & Ordering

1.What payment terms you can accept?

We can accept Paypal, Visa, Mastercard, and American Express.

2. My payment was declined, why?

If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club.

3.How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

4. Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

5.What if my address is wrong?

If your dress is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

Return & Refunds

1.What items are returnable?

Within 30 days of order dateIn original condition: resell-ableUnused or undamagedIn the original packaging

2.How do I return a product?

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

3. What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site

4.How will you refund me ?

You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.

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